Return & Refund Policy
At Paper Plant Co, we want every purchase to feel confident and enjoyable.
1. Return Eligibility
Returns may be requested within 30 days after delivery.
Products must be:
✔ Unused
✔ In original condition
✔ Returned with original packaging
✔ Accompanied by proof of purchase
2. Starting a Return
To request a return, contact:
Email: service@mavina.com
Please wait for return approval before sending items back.
3. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us promptly.
Please provide:
✔ Order number
✔ Photos of the product
✔ Details of the issue
4. Non-Returnable Items
Some items may not qualify for returns, including:
- Personalized products
- Used items
- Gift cards
- Final sale products
5. Refunds
Approved refunds will be issued to the original payment method.
Please allow up to 10 business days for processing.